Completely Flexible
Terms of Service

1.These terms

1.1.What these terms cover.

These terms and conditions apply when you enquire with a landlord or agent about a Flexible Unit on our website, (the Website). Please read them carefully, they contain important information about how the service works and when/how our charges apply.

1.2.What do we mean by a Flexible Unit?

For the purposes of these terms when we talk about a Flexible Unit we mean a unit that is available for lettings for a period of 24 months or less.

1.3.Other terms.

Please note our Website Terms and Conditions also apply to the use of the Website.

2.About us

2.1.Who we are.

We are Completely Property Technology Limited (CR), a company registered in England and Wales under company registration number 08338648. Our registered office is at Parklands, Railton Road, Guildford, Surrey, GU2 9JX.

2.2.How to contact us.

You can contact us by telephoning us at +4401483238920 or by writing to us at Completely Retail Parklands, Railton Road, Guildford, GU2 9JX.

3.About you

3.1.Who these terms apply to.

These terms will be binding on you (the potential tenant identified in the enquiry form) when you accept them and submit an enquiry about a Flexible Unit on the Website.

3.2.Changing your details.

If any of the details you provide on your enquiry form change, please let us know by emailing us at

4.How our service works

4.1.Enquiring about a Flexible Unit.

When you submit your enquiry about a Flexible Unit on the Website, we will pass that enquiry on to the applicable landlord/agent.

4.2.What happens next.

Once the applicable landlord/agent has your enquiry they will be responsible for contacting you directly and any arrangements you make with them such as around viewings or lettings will be between you and the applicable landlord/agent.

4.3.Things we are not responsible for.

Please note that whilst we endeavour to ensure information on the Website is as up to date and accurate as possible, we cannot guarantee the availability of any particular unit or the accuracy of any information provided. There is no obligation on you or the landlord/agent to enter into a Letting Agreement for the unit and we will not be a party to or responsible in any way for any such letting Agreement. You should carry out appropriate due diligence in relation to any unit you are interested in and agents/landlords will have their own procedures for vetting potential tenants.

5.Our charges.

5.1.When we charge.

We only charge if you enter into a Letting Agreement for the Flexible Unit you enquire about or another Flexible Unit (whether or not that is advertised on our Website) via the same landlord/agent within 12 months of your enquiry.

5.2.What do we mean by Letting Agreement?

For the purposes of these terms when we talk about a Letting Agreement, we mean an agreement for occupation or use of a unit be that a lease, a tenancy agreement, a licence agreement or otherwise for a period of up to and including 24 months.

5.3.How much we charge.

We charge an amount calculated as 5% of the Total Rental Value.

5.4.What do we mean by Total Rental Value?

For the purposes of these terms when we talk about Total Rental Value we mean the total amount you will pay as rent under the Letting Agreement during its term. For example, if you enter a Letting Agreement for 2 months at a monthly rent of £5000 we will charge you £250. The Total Rental Value will be calculated based on the full term of the Letting Agreement and will not be reduced by any early termination.

5.5.What if the Letting Agreement rolls on, is renewed or extended or you move unit or take another unit with the same landlord/agent?

In these circumstances we will charge for any additional Total Rental Value in relation to these new arrangements (so if you later took a second 2 month Letting Agreement or your original Letting Agreement rolled on for another 2 months again at a monthly rent of £5000, we will charge you another £250). You won’t be charged for any additional Total Rental Value applicable to any period beyond 24 months from the date the Letting Agreement which we originally charged for started.

5.6.What about VAT?

Our charges are exclusive of VAT which shall be payable in addition at the applicable rate.

5.7.How to pay.

We will send you an invoice for charges payable. You must pay each invoice within 30 calendar days after the date of the invoice.

5.8.We can charge interest if you pay late.

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

6.Other important terms

6.1.We may transfer this contract to someone else.

We may transfer our rights and obligations under these terms to another organisation.

6.2.Nobody else has any rights under this contract (except someone you pass your guarantee on to).

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

6.3.If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

6.4.Which laws apply to this contract and where we/you may bring legal proceedings.

Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.